Privacy policy

Data controller

The controller for the personal data collected through this site is Consultly SRL, with its registered office at Lambroekstraat 5A, 1831 Diegem, Belgium, registered under VAT number BE 0801.030.849. For any question about the processing of your data, or to exercise your rights (see the "Your rights" section), you can contact Consultly SRL using the details at the bottom of this page.

Data collected

When you use the service, Consultly SRL may collect and process the following categories of data: - identification data: name, first name, email address, phone number; - booking data: pickup and destination addresses, date and time of the ride, number of passengers, options selected (luggage, child seat, etc.), ride history and, for company billing, the company's name, address and company or VAT number; - payment data: banking details (card number, etc.) are processed exclusively by our payment provider Stripe and are neither collected nor stored by Consultly SRL; we only receive confirmation of the payment; - communication data: the content of exchanges with our customer service (email, phone); - technical data: IP address and connection data processed by our hosting and security providers (technical logs, rate limiting), together with the cookies and similar technologies described in the "Cookies" section. Consultly SRL does not collect data considered sensitive within the meaning of Article 9 GDPR (health data, racial or ethnic origin, political opinions, etc.), unless you provide it spontaneously (for example as part of an accessibility request), in which case it is used only for what is strictly necessary for that request.

Purposes and legal bases of processing

Your data is processed for the following purposes, each resting on a GDPR legal basis: - managing bookings and performing the transport contract: performance of the contract (art. 6.1.b); - invoicing and compliance with accounting and tax obligations: legal obligation (art. 6.1.c), with billing data kept for 7 years; - managing the customer relationship and handling complaints: performance of the contract and legitimate interest (art. 6.1.b and f); - improving the service and internal statistics: legitimate interest (art. 6.1.f); - commercial prospecting (newsletter, offers): consent (art. 6.1.a), or legitimate interest for existing customers within the limits allowed by Belgian law; - measuring where bookings come from, and advertising: legitimate interest and, for advertising, consent (see the "Cookies" and "Measuring where bookings come from" sections); - security, fraud and abuse prevention: legitimate interest (art. 6.1.f); - compliance with legal obligations (accounting, taxi regulations, judicial requests): legal obligation (art. 6.1.c).

Data recipients and subprocessors

Your data may be shared, strictly to the extent necessary, with the authorised staff of Consultly SRL, with the driver or taxi operator (own fleet or partner) carrying out your ride (name, pickup point, destination, phone number), and with public or judicial authorities where the law requires it. Consultly SRL does not sell or rent your data to third parties for commercial purposes. To run the service, taxigo also uses subprocessors: Stripe for online payment, Supabase for database hosting within the European Union (Frankfurt), Resend for sending transactional emails, Google Maps Platform for resolving addresses and calculating routes, Vercel for hosting the site and for cookieless audience measurement, Google Ireland Limited for audience measurement and advertising, with a transfer to its parent company Google LLC (United States) under the EU-US Data Privacy Framework, and Sentry for technical error reporting (page addresses, with no identifier and no form data). These providers act as processors within the meaning of Article 28 GDPR and are bound by agreements guaranteeing an adequate level of protection.

Transfers outside the European Union

Some of our providers may be established, or may process data, outside the European Economic Area. In that case, Consultly SRL ensures that the transfer is covered by appropriate safeguards: an adequacy decision of the European Commission (such as the EU-US Data Privacy Framework for Google LLC), standard contractual clauses, or any other mechanism recognised by the GDPR.

Retention periods

Your data is kept: - for as long as necessary to manage the contractual relationship, extended by the applicable statutory limitation periods (in principle 5 years after the end of the commercial relationship); - for accounting and billing data, for the period required by Belgian law (in principle 7 years); - for data processed on the basis of your consent (prospecting), until you withdraw that consent; - for cookies and booking-origin measurement, for the specific periods stated in the "Cookies" and "Measuring where bookings come from" sections (up to 13 months, and 90 days for the advertising click identifier). Once these periods expire, your data is deleted or anonymised.

Your rights

Under the GDPR, you have the following rights over your personal data: right of access, right of rectification, right to erasure, right to restriction of processing, right to object (in particular to commercial prospecting), right to portability, and the right to withdraw your consent at any time where processing is based on it, without affecting the lawfulness of processing carried out before that withdrawal. A copy of an identity document may be requested where necessary to verify your identity, and we respond within one month at most, possibly extended by two further months for a complex request. To exercise any of these rights, contact: info@taxigo-brussels.be

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit): Rue de la Presse 35, 1000 Brussels Website: www.dataprotectionauthority.be

Cookies

Without your consent, only one technical cookie is set: the one that remembers your chosen language (NEXT_LOCALE). Once you have made a choice, a second cookie, tg_consent, stores that choice for 6 months. With your consent only, Google Analytics and Google Ads set their own cookies (_ga, _ga_*, _gcl_*, kept for up to 13 months) to measure visits, the booking journey and advertising performance. Consent is given by category, statistics and advertising, can be refused, and can be changed or withdrawn at any time from this page. Vercel Web Analytics remains cookieless.

Measuring where bookings come from

To know which pages and which campaigns lead to bookings, taxigo records, alongside each booking, the first page you viewed during your visit, the domain name of the referring site and, when they appear in the page address, the campaign parameters (utm_source, utm_medium, utm_campaign). Nothing is written to or read from your device for this measurement: no cookie, no local storage. These items are read from the address of the page you are viewing, held in memory only for the duration of your visit, and sent to the server when you confirm a booking. Neither your IP address, nor your browser, nor the full address of the referring site is recorded for this purpose, and no tracking takes place between visits. The legal basis for this capture is taxigo's legitimate interest in measuring the effectiveness of its communication (Article 6.1.f GDPR); you may object at the address given above. If you have accepted the advertising category, the Google advertising click identifier (gclid) is also stored with the booking and sent to Google Ads, together with an internal booking identifier and the amount paid, to measure campaign performance; this transmission is withdrawn from Google if the booking is refunded in full. Still under that same condition, your email address is sent to Google Ads in an irreversibly hashed form (SHA-256), to match this conversion with the advertising click it came from (enhanced conversions). If you refuse this category, neither the gclid nor your email address is sent to Google; you can refuse, change or withdraw this consent at any time from this page. The advertising click identifier is erased after 90 days, and all of the above information after 13 months, independently of the accounting retention of the invoice.

Data security

Consultly SRL implements appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration, taking into account the state of the art, the costs of implementation and the nature of the data processed.

Changes to this policy

Consultly SRL may amend this policy at any time, in particular to reflect legal, regulatory or technical developments. The applicable version is the one published on the site at the time you use the service. In the event of a substantial change, users will be informed by an appropriate means (notification, email or a banner on the site).

Contact

For any question about this policy or about the processing of your data, you can contact Consultly SRL by email at info@taxigo-brussels.be, by phone on +32 484 70 68 08, or by post at Lambroekstraat 5A, 1831 Diegem, Belgium.