Last updated: 10 September 2026
Article 1. Operator identification
The taxigo service (hereinafter "taxigo" or "the Service") is operated by: Consultly SRL A private limited company under Belgian law Registered office: Lambroekstraat 5A, 1831 Diegem, Belgium Company / VAT number: BE 0801.030.849 Register of legal entities: Brussels (Ondernemingsrechtbank Brussel, Nederlandstalige afdeling) Email: info@taxigo-brussels.be Phone: +32 484 70 68 08 Hereinafter "taxigo", "we" or "the company".
Article 2. Purpose and scope
2.1. taxigo is a booking platform that lets anyone (hereinafter the "Customer" or the "User") book a fixed-price taxi ride in Brussels, across the rest of Belgium, and to or from the neighbouring countries (France, the Netherlands, Germany, Luxembourg), within the geographic coverage offered at the time of booking. 2.2. These terms and conditions (hereinafter the "Terms") govern: - access to and use of the taxigo site; - the conclusion, performance, modification and cancellation of any transport contract entered into through it. 2.3. Any booking made through taxigo entails full and unreserved acceptance of these Terms. The Customer acknowledges having read them before finalising the booking and declares accepting them. These Terms prevail over any conflicting term of the Customer, unless taxigo has agreed otherwise in writing and in advance. 2.4. taxigo reserves the right to amend these Terms at any time (see Article 15). The Terms applicable to a booking are those in force at the time that booking is confirmed. 2.5. Depending on the ride, taxigo operates under one of the following two models: a) Own-fleet rides: the ride is carried out with a vehicle and a driver operated directly by Consultly SRL, which holds for that purpose the taxi service operating licence required by the regulations of the Region concerned (Brussels-Capital, Flanders or Wallonia) or, for cross-border rides, by the regulations applicable in the country of pickup or destination. In that case, the transport contract is concluded directly between the Customer and Consultly SRL, which is solely responsible for performing the transport within the conditions and limits of Article 7. b) Partner-fleet rides: the ride is carried out by an independent driver and/or taxi company, third parties to Consultly SRL, which themselves hold the taxi service operating licence required by the regulations applicable in the country concerned. In that case, taxigo acts as a booking intermediary: the transport contract is concluded directly between the Customer and the identified partner taxi operator, and taxigo's liability is limited in accordance with Article 7.4. 2.6. taxigo informs the Customer, at the latest on the booking confirmation referred to in Article 3.4, under which model (a) or (b) the ride is carried out and, in the case of model (b), the identity and operating licence number of the partner taxi operator in charge of the ride. In the absence of such an explicit mention on the booking confirmation, the ride is deemed to fall under model (a) and directly engages the liability of Consultly SRL under the conditions of Article 7.
Article 3. Booking
3.1. Bookings are made through the website or any other channel offered by taxigo (phone, email, messaging). 3.2. When booking, the Customer provides in particular: the pickup point, the destination, the desired pickup date and time, the number of passengers, the desired vehicle type and any options (luggage, child seats, etc.). 3.3. The Customer is solely responsible for the accuracy of the information provided (address, time, number of passengers, contact details). taxigo cannot be held liable for the consequences of inaccurate, incomplete or late information provided by the Customer, including any resulting delay, missed ride or additional charge. 3.4. A booking is only final once the Customer has received written confirmation (email or notification) from taxigo, setting out the essential elements of the ride and the agreed price. 3.5. taxigo reserves the right to refuse or cancel a booking, in particular where no vehicle is available, where there is reasonable doubt about the Customer's solvency, where the Customer has previously behaved abusively, or for any other legitimate reason, provided the Customer is informed as soon as possible and any amounts already paid for the ride concerned are refunded in full.
Article 4. Price and payment
4.1. The price shown at the time of booking is a final, fixed price, inclusive of all taxes, including the 6% VAT applicable to passenger transport in Belgium. For cross-border rides (departure or destination in a neighbouring country), the applicable VAT regime may differ according to the territoriality rules in force; the price shown takes this into account and remains, in any event, the final price owed by the Customer. 4.2. This fixed price is based on the information provided by the Customer at the time of booking (route, time, number of passengers, options). It may be revised, before the ride is carried out and with prior notice to the Customer, in the event of a substantial change to these elements at the Customer's initiative (change of destination, detour, significant overrun of the planned waiting time, additional luggage or passengers not announced, etc.). 4.3. Payment is made online, by card or any other payment method offered, through the payment provider Stripe, at the time of booking, unless a different payment method has been expressly agreed (payment on board in cash or by card, subject to availability). 4.4. taxigo has no access to the Customer's banking details, which are processed exclusively by Stripe in accordance with its own privacy policy and security standards (including PCI-DSS). 4.5. An invoice or receipt can be issued on simple request from the Customer at info@taxigo-brussels.be.
Article 5. Cancellation and modification
5.1. Cancellation by the Customer. Unless expressly stated otherwise at the time of booking, the following cancellation policy applies: - cancellation notified more than 24 hours before the agreed pickup time: full refund; - cancellation notified 24 hours or less, but more than 12 hours, before the pickup time: refund of 50% of the ride price; - cancellation notified 12 hours or less before the pickup time, or failure of the Customer to appear at the meeting point ("no-show"): no refund. These thresholds are set out in detail at the time of booking and may be adapted by taxigo for specific rides (events, long distance, special vehicles), provided the Customer is clearly informed before the booking is confirmed. 5.2. A Customer who is absent or unreachable at the agreed pickup point after a waiting period of 15 minutes past the agreed time is considered a "no-show", without prejudice to taxigo's right to charge additional waiting time in accordance with Article 6.4. 5.3. Cancellation or modification by taxigo. taxigo may need to cancel or modify a ride for a legitimate reason (vehicle unavailability, force majeure, safety). In such a case, taxigo informs the Customer as soon as possible and, at the Customer's choice, refunds all amounts paid in full or seeks an equivalent alternative solution. In the absence of gross or intentional fault by taxigo, this refund is the sole and exclusive compensation owed to the Customer in this respect.
Article 6. Performance of the ride
6.1. The Customer undertakes to be present at the agreed pickup point at the agreed time and to behave correctly and respectfully towards the driver, failing which the ride may be interrupted or refused without refund, without prejudice to any compensation for damage caused (damage to the vehicle, assault, etc.). 6.2. The Customer is responsible for the luggage and personal belongings transported. taxigo cannot be held liable for the loss, theft or deterioration of items left in the vehicle, except where the driver is proven to be at fault. 6.3. The number of passengers and pieces of luggage must match what was stated at the time of booking and the legal capacity of the vehicle. The driver may refuse to board passengers or luggage exceeding that capacity, without any right to a refund, where the discrepancy results from inaccurate or incomplete information provided by the Customer. 6.4. Where the Customer is late at the pickup point, taxigo reserves the option to charge a reasonable supplement for waiting time exceeding the period provided for in Article 5.2, provided the Customer is informed before any charge is made. 6.5. The transport of animals, the presence of child seats, or any other specific option must be indicated at the time of booking; failing that, taxigo does not guarantee their availability at the time of the ride.
Article 7. Liability
7.1. taxigo makes every effort to ensure the punctuality, safety and quality of each ride, in particular by using, under both models described in Article 2.5, only drivers and vehicles that hold the taxi service operating licences required by the applicable regulations and are covered by the compulsory insurance for remunerated passenger transport. a) Own-fleet rides (Article 2.5, a) 7.2. For these rides, Consultly SRL is responsible, as operator and party to the transport contract, for the proper performance of the ride within the conditions and limits of articles 7.5 to 7.9 below. b) Partner-fleet rides (Article 2.5, b) 7.3. For these rides, the transport contract is concluded between the Customer and the partner taxi operator identified in accordance with Article 2.6. taxigo is not a party to that transport contract and acts only as a booking intermediary. 7.4. In that case, taxigo's liability is limited to the proper performance of its intermediation role: accurate transmission to the partner of the information provided by the Customer (Article 3.3), reliability of the booking confirmation, and reasonable verification, when the partner joins its network, that the partner holds the required operating licences and insurance. taxigo is not responsible for the physical performance of the transport (delay, route, driver behaviour, condition of the vehicle, accident); that responsibility lies with the partner taxi operator, including under its compulsory civil liability insurance. The Customer nevertheless retains the option of addressing a complaint to taxigo in accordance with Article 11; taxigo will forward it to the partner concerned and provide reasonable assistance in resolving it. Provisions common to both models 7.5. Without prejudice to article 7.8, taxigo (and, where applicable, the partner operator) cannot be held liable for a delay, unavailability, cancellation or any other failure resulting from circumstances beyond its reasonable control, including, without limitation: traffic conditions, strikes, weather conditions, decisions of public authorities, or any other case of force majeure under Belgian law. 7.6. To the extent permitted by Belgian law, taxigo's liability for any indirect damage (loss of time, commercial loss, missed appointment, missed connection such as a flight or train, etc.) is excluded. Except in the case of intentional fault or fraud, taxigo's liability for any direct material damage is, in any event, capped at the amount actually paid by the Customer for the ride concerned. 7.7. taxigo is not responsible for acts, faults or negligence attributable exclusively to third parties, including other road users, or resulting from the Customer's failure to comply with these Terms or with the driver's reasonable instructions. 7.8. In accordance with Belgian law, no limitation or exclusion of liability provided for herein may have the effect of excluding or limiting the liability of taxigo or of the partner operator (i) in the event of fraud, intentional fault or gross negligence on its part or on the part of its agents, (ii) in the event of death or personal injury resulting from such fault, or (iii) in any other case where Belgian law prohibits such a limitation. 7.9. Where applicable, the Customer has recourse against the compulsory civil liability insurance covering the vehicle and its operation, whether that of Consultly SRL or that of the partner operator, in accordance with the Belgian law of 21 November 1989 on compulsory motor vehicle liability insurance.
Article 8. Personal data protection
8.1. taxigo processes the personal data provided by the Customer (identity, contact details, pickup and destination addresses, payment data transmitted to Stripe) in compliance with Regulation (EU) 2016/679 (GDPR) and the Belgian law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data. 8.2. This data is processed for the purposes of managing bookings, carrying out rides, invoicing, managing the customer relationship and, where applicable, for commercial prospecting subject to the Customer's consent or another applicable legal basis. 8.3. For more details on the categories of data processed, the purposes, the retention periods and the Customer's rights (access, rectification, erasure, restriction, objection, portability, lodging a complaint with the Data Protection Authority), the Customer is invited to consult taxigo's privacy policy, which forms an integral part of these Terms: Privacy policy
Article 9. Intellectual property
9.1. The site, its structure and its content (texts, logos, trademarks, graphic elements, databases) are the exclusive property of Consultly SRL or its licensors and are protected by Belgian and international intellectual property law. 9.2. Any reproduction, representation, modification, publication or adaptation, in whole or in part, by any process whatsoever, without taxigo's prior written authorisation, is strictly prohibited and may give rise to legal proceedings.
Article 10. No right of withdrawal
In accordance with article VI.53, 12° of the Belgian Code of Economic Law, contracts for passenger transport services providing for a specific date or period of performance are excluded from the right of withdrawal provided for in articles VI.47 et seq. of that Code. Consequently, the Customer has no right of withdrawal for rides booked through taxigo; only the cancellation conditions set out in Article 5 of these Terms apply.
Article 11. Complaints and out-of-court dispute resolution
11.1. Any complaint relating to a ride may be addressed to taxigo at info@taxigo-brussels.be, within a reasonable time after the ride has taken place. taxigo undertakes to acknowledge receipt of any complaint and to respond within a reasonable time. 11.2. In the event of a dispute not resolved directly with taxigo, the Customer may contact the Belgian Consumer Mediation Service (Service de Médiation pour le Consommateur / Consumentenombudsdienst) free of charge: North Gate II, Boulevard du Roi Albert II 8, 1000 Brussels Website: www.mediationconsommateur.be This service will forward the request to the competent qualified entity or handle it itself. 11.3. The Customer may also use the European online dispute resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr, insofar as it is applicable. 11.4. Recourse to mediation does not deprive the parties of their right to bring the matter before the competent courts.
Article 12. Partner fleet
As set out in Article 2.5, b), taxigo may use independent partner drivers and/or taxi companies, which themselves hold the authorisations and licences required by the regulations applicable in the Region concerned (Brussels-Capital, Flanders or Wallonia), to carry out rides booked through the platform under that model. taxigo undertakes to reasonably verify, before a partner joins its network, that the partner meets these regulatory requirements and holds the compulsory insurance applicable to remunerated passenger transport.
Article 13. Force majeure
Neither party may be held liable for the non-performance or delayed performance of any of its obligations under these Terms where such non-performance or delay results from force majeure within the meaning of Belgian law, including in particular strikes, natural disasters, epidemics, decisions of public authorities, or outages of communication or payment networks.
Article 14. Severability
If one or more provisions of these Terms are held to be invalid or declared as such under a law, a regulation or a final decision of a competent court, the other provisions retain their full force and scope. The parties will endeavour to replace the invalidated clause with a valid clause that comes as close as possible to the original intention.
Article 15. Amendment of the Terms
taxigo reserves the right to amend these Terms at any time, in particular to comply with legislative, regulatory or case-law developments, or to reflect changes in its service offering. The amended Terms will be published on the site and will apply to bookings made after they are put online.
Article 16. No waiver
The fact that taxigo does not rely, at a given time, on any of these Terms cannot be interpreted as a waiver of the right to rely on them at a later date.
Article 17. Governing law and jurisdiction
17.1. These Terms, and any contract concluded between taxigo and the Customer, are exclusively governed by Belgian law, to the exclusion of conflict-of-law rules that would designate another applicable law. 17.2. Any dispute relating to the validity, interpretation or performance of these Terms falls under the exclusive jurisdiction of the courts of the judicial district of Brussels, without prejudice to mandatory consumer-protection provisions that may designate another competent forum where the Customer acts as a consumer within the meaning of the Belgian Code of Economic Law.
For any question about these Terms, you can contact Consultly SRL at info@taxigo-brussels.be or by post at Lambroekstraat 5A, 1831 Diegem, Belgium.